About Us
Welcome to Arum Spa
Arum Spa at the Sonesta Resort is one of the newest spas on Hilton Head Island. We offer a wide range of intoxicating treatments enveloped in an ambiance that engages the senses, calms the mind and lifts the spirit. Choose from a selection of massages, body treatments, manicures, pedicures and facials including hot and cold stone, aromatherapy and wax treatments. We offer individual services or full day packaging. While locker rooms and sauna are not available at Arum Spa, we do offer a wonderful relaxation area for guests to enjoy. Whether you need to relax after your favorite sport, relieve stress, or undo too much sun. Come, experience Arum.
Relax
Rebalance
Rejuvenate
Retreat
Additional Information
COVID-19
As a state licensed spa, we have always followed strict sanitation and disinfection guidelines. All treatment rooms, equipment and implements will be sanitized and disinfected before and after each guest.
Advance appointments are required and may be made by calling 843-341-2786.
If you are not feeling well, please respect the health of our staff and those that they could potentially infect and stay at home. All cancellation penalties will be waived if you are experiencing COVID-19 symptoms.
Spa Etiquette
To ensure a relaxing check-in and prompt start of treatment please arrive 15 minutes prior to your scheduled appointment time. You will be given directions for your designated waiting area at the time of booking. Late arrivals will be accommodated based on availability. Please keep all conversations low volume to ensure a relaxing ambiance for other guests of the spa. Cell phone, lap tops and cameras are strictly prohibited. Children under 18 years old are not allowed in the treatment room relaxation area. Cash payments are not accepted at Arum Spa.
Reservations
Reservations are recommended and appointments are made based on availability. A credit card will be required to schedule appointments. If you have a preference for a male or female therapists please indicate this when you are making the appointment. Gender preference requests will be accommodated based on availability.
Cancellation Policy
To cancel, all calls must be made 24-hour notice or at least by 4pm the day prior. Any cancellations made after the 24-hour period will result in full charge of treatment. If you are not feeling well, please respect the health of our staff and those that they could potentially infect and stay at home. All cancellation penalties will be waived if you are experiencing COVID-19 symptoms.
Gratuities
A 20% service charge will be added to all treatments.
Age Requirements
For guests under the age of 18, please inquire about service availability.
Customer Rights
As a guest of Arum Spa you have the right to:
- A clean, safe and comfortable environment
- Suspend a treatment at any time , for any reason
- Be treated with consideration, dignity and respect
- Confidential treatment of your disclosed health information
- Trained certified staff who respectfully perform treatments according to protocol and the Arum Spa’s policies and procedures
- Ask questions about your spa experience
- Information regarding staff, training, licensing and certification
Customer Responsibilities
As a guest of Arum Spa you have the responsibility to:
- Communicate your preferences, expectations and concerns
- Communicate and complete accurate health information and reasons for your visit
- Treat staff and other guests with courtesy and respect
- Confidential treatment of your disclosed health information
- Use products, equipment and therapies as directed
- Engage in efforts to preserve the environment
- Be mindful and respectful of keeping appointments and whenever possible give proper notice of cancellation.